Training Curriculum: Up to 90 Days Program
 
	
Problem-Solving	
		
Early Problem Recognition
		
Four Stages of Creative Problem-Solving
		
Defining and Analyzing Problems Accurately
		
Confident Decision-Making
		
Crisis Resolution
	
	
	
Critical Thinking	
		
Introduction to Critical Thinking
		
Managing Deception and Fallacies
		
Persuasive Arguments
		
Checklists for Rational Decisions
		
Optimal Understanding: Explanations
	
	
	
Emotional Intelligence	
		
Defining and Understanding Emotional Intelligence
		
The Emotional Intelligence Framework
		
Managing Emotions and Mindset
		
Practical Steps to Develop Emotional Intelligence
		
Techniques to Build Emotional Intelligence Skills
	
	
	
Listening	
		
Authentic Listening
		
Increasing Concentration
		
Developing Curiosity
		
Improving Clarity
		
Critical Listening
	
	
	
Building Rapport	
		
Business Etiquette and Customer Care
		
Instant Rapport
		
Building Trust and Respect
		
Confidence in any Situation
		
Building Positive Relationships
	
	
	
Stress Management	
		
Stress for Success
		
Stress Management Techniques
		
Resiliency
		
Balancing Home and Career
		
Preventing Job Burnout